Troubleshooting Zowe Explorer

As a Zowe Explorer user, you may encounter problems when using Visual Studio Code extension functions. Review Zowe Explorer known issues and troubleshooting solutions here.

Before reaching out for support

1. Is there already a GitHub issue (open or closed) that covers the problem? Check Zowe Explorer Issues.

2. Review the current list of Known issues in documentation. Also, try searching using the Zowe Docs search bar.

3. Collect the following information to help diagnose the issue:

   • Zowe Explorer and Visual Studio Code versions installed.

   • Node.js and NPM versions installed.

   • Whether you have Zowe CLI and the Secure Credential Store (SCS) Zowe CLI plug-in installed.

     Note: Zowe CLI V2 does not require the SCS plug-in to manage security. Security is now managed by Zowe CLI core functionality.

   • Your operating system.

   • Zowe Logs, which usually, can be found in C:\Users\userID\.zowe\zowe\logs.

Use the Slack channel to reach the Zowe Explorer community for assistance.

Resolving invalid profiles

A problem with a configuration file can make Zowe Explorer unable to read your configurations.

Zowe Explorer displays an error message advising it cannot read the configuration file when either:

• A Zowe v1 profile is invalid.
• A Zowe v2 configuration file fails to load.

Possible problems in the file could include a syntax error, or an invalid keyword or symbol.

To fix the configuration file causing the error, follow these steps:

1. Click the Show Config button in the message window.

   

   This opens the file in an Editor tab.

2. Modify the file as needed and save the changes.

3. Reload Visual Studio Code to confirm that Zowe Explorer can read the updated file.